Become the primary point of contact for all customer inquiries via e mail/ phone/ live chat, and represent the company in a polite, professional, and courteous manner Assess situations, identify issues, and follow established Standard Operating Procedures to resolve complications, as well as anticipate, meet and exceed our customers' needs and expectations, and achieve ag

Become the primary point of contact for all customer inquiries via e mail/ phone/ live chat, and represent the company in a polite, professional, and courteous manner Assess situations, identify issues, and follow established Standard Operating Procedures to resolve complications, as well as anticipate, meet and exceed our customers' needs and expectations, and achieve ag

Ambassador Management Identify, recruit, and manage a diverse pool of ambassador talent. Develop and maintain strong relationships with talent and their representation. Collaborate with talent to align their skills and offerings with our organizational goals. Event Planning and Execution Work closely with the different internal/external teams to conceptualize and plan eve

Position Senior Manager, CRM Performance Location Jersey City, NJ Remote Status Hybrid Job Id 2396 # of Openings 1 Senior Manager, CRM Marketing Performance Jersey City, NJ About Us We are BetMGM. We are revolutionizing sports betting and online gaming in the United States. We are a partnership between two powerhouse organizations MGM Resorts International and Entain Grou

Develop and implement BetMGM's DE&I strategy and overall framework that aligns goals with business outcomes Leverage data to understand and communicate current state, identifying opportunities and developing actions and measures of success to drive continuous improvement Partner closely with key stakeholders, particularly senior leadership and the people business partneri

Create, constantly update, improve, and deliver high quality Induction trainings (ongoing process, systems, and soft skills trainings) for various Operation teams' new hires, according to the business needs and current products and services the company is offering Design and deliver trainings for the entire BetMGM group products and service portfolio including programs fo

Develop and implement innovative marketing plans and campaigns to attract top talent in a competitive landscape, promoting BetMGM's unique value proposition and culture Create engaging and compelling recruitment content, including job postings, social media campaigns, email newsletters, blogs, videos, e brochures, and other multi media formats to improve employer brand aw

Analytics, Data Science and Data Strategy. BI and Analytics Governance. Leading the development and progression of the BI and Analytics team. Leading data interpretation, insight, and analysis as to its relevance to the business. Alignment of BI and analytics work with business priorities. Delivery of data and analytics driven projects. Management of BI and Analytics stak

Responsible for the completion, review and filing of State Gaming Tax Returns for BetMGM. Support the Regulatory Reporting Senior Manager to ensure the firm is compliant with all gaming tax rules and internal controls across all relevant jurisdictions. Automate and refine existing Gaming Tax related operational and compliance processes. Become knowledgeable in BetMGM's re

Strategy Development Collaborate with cross functional teams to develop and implement a comprehensive fraud and risk management strategy aligned with business objectives. Stay abreast of industry trends, emerging threats, and technological advancements to continually enhance fraud prevention measures. Product Leadership Lead the product development lifecycle for fraud and

Develop and implement ASO strategies and related activities to improve organic impressions from app store searches across both iOS and Google Play Store Perform app store audits, competitor analysis, and identify areas for improvement Ensure that app store metadata is optimized in line with best practices Optimize the conversion of the store's presence, including leading

Develop a comprehensive understanding of the personal data BetMGM collects, uses and stores. Work cross functionally to proactively mitigate risk associated with current and emerging privacy related laws and regulations in the United States and Canada. Manage outside counsel to address issues relevant to privacy related laws and regulations. Review products, features, pla

The core responsibilities of this role are Workflow and Stakeholder Management Tracking campaign progress using Workfront, ensuring alignment on requests from stakeholders, making recommendations based on resource requirements and system capabilities, understanding prioritization of requests, and communicating status updates and timelines QA & Testing Ensuring that system

Understand, develop and maintain Key Performance Indicators (KPIs) and Service Level Agreement (SLA) metrics for Risk Operations. Establish benchmarks and performance standards to measure the effectiveness of risk mitigation strategies by working directly in our data system. Monitor the chargeback ratio regularly to ensure compliance with established standards and regulat

Support the maintenance of real time, historical and customer reports, and analyze trends in a timely manner to improve the efficiency and effectiveness of agent queue adherence with regards to the forecasts provided to you Monitor contact center performance and make real time staffing adjustments across multiple queues to ensure that service goals are met Optimize the us